Closing, time-out or self-exclusion: which one do you need?
| Option | What it does | Typical use |
|---|---|---|
| Deposit or loss limit | Caps how much you can deposit or lose per day, week or month | You want to keep playing, but within a budget |
| Time-out (cooling-off) | Blocks the account for a short period, such as days or weeks | You need a break, for example after a bad run |
| Self-exclusion | Blocks the account for a long period, often months or years; usually cannot be reversed early | You feel gambling is getting out of control |
| Account closure | Closes the account for reasons that are not about gambling problems | You simply no longer want to use the site |
If you are closing the account because of gambling harm, ask for self-exclusion rather than a plain closure. A closed account can sometimes be reopened with one message; a self-exclusion is designed to hold even when you change your mind on a bad evening.
Before you close: withdraw your money
- Let open bets settle, or check what happens to them in the rules.
- Cancel any active bonus. Unwagered bonus money is forfeited on closure in any case.
- Withdraw the main balance through the cashier. Our guides help if a payout is slow: Mostbet withdrawal, Linebet withdrawal, 888Starz withdrawal.
- Take a screenshot of your balance and transaction history for your records.
- Only then send the closure or self-exclusion request.
If you are self-excluding because you need to stop right now, do not wait for the withdrawal: ask support in the same message to block the account and pay out the remaining balance.
How to request closure or self-exclusion
- Log in on the official site or app (never through a link from a chat).
- Open your profile and look for responsible-gambling, limits, self-exclusion or account settings. If a self-service option exists, use it and choose the period.
- If there is no such option, open live chat or the support e-mail shown on the official site.
- Write clearly: your account ID, "please close my account" or "please self-exclude my account for [period]", and that you do not want marketing messages.
- Ask for written confirmation and keep it.
- Unsubscribe from e-mails and push notifications, and delete the app from your phone.
Brand by brand
- Mostbet. Check the profile settings for limits and self-exclusion options; otherwise contact support from the official site with your account ID. More about the bookmaker: Mostbet review.
- Linebet. Write to support from your account and state whether you want closure or self-exclusion and for how long. If you registered in one click, include the account ID. See also the Linebet login guide if you cannot access the account.
- 888Starz. Use the responsible-gaming tools if your profile shows them, or ask support for closure or self-exclusion. Withdraw crypto balances to your own wallet first.
- Fastpari. The same approach: withdraw first, then request closure or self-exclusion through support on the official site.
The exact menus differ between countries and app versions and can change, so we describe the safe general route rather than a button path that may no longer exist.
What happens to your balance and bonuses
- Main balance. It is your money. Withdraw it before closing; if some remains, ask support how it will be paid out.
- Bonus balance and free spins. Usually forfeited when the account is closed or self-excluded.
- Open bets. Usually settled under the normal rules; ask support to confirm.
- Personal data. Operators keep some data for a period required by anti-money-laundering rules, even after closure. You can ask what is kept and for how long.
Can a closed account be reopened?
A normal closure can often be reversed by contacting support. A self-exclusion usually cannot be lifted before the period ends, and some operators require a waiting time after it ends. Opening a new account while self-excluded breaks the rules: the account can be closed and winnings may be withheld. If you notice the urge to get around your own block, that is a strong sign to talk to someone.
More ways to protect yourself
- Many banks and payment apps can block gambling transactions on your card.
- Blocking software such as BetBlocker or Gamban stops gambling sites and apps on your devices.
- Free, confidential help: BeGambleAware, GamCare and Gamblers Anonymous.
- Tell someone you trust; it makes the decision easier to keep.
BetPromo is an independent guide. We cannot close accounts for you; only the operator can. Our about page explains how we work and why we include responsible-gambling information on every page.
18+. If gambling is causing you harm, stop and seek help. Gambling is legal only in some countries.
